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frequently asked question

Is the bar also open for external customers?

Of course, our American Bar with outdoor terrace is accessible to both hotel and external customers.

Are there utilities nearby?

Yes, there are supermarkets, petrol stations, restaurants, ATMs, public car parks, tobacconists, newsagents, skate parks with soccer and basketball fields, police station, hospital, hairdressers, amazon hub, the beach, the junior park, the Bella Italia village and Efa, a gym, the bus station.

 

How can I reach the property?

For all the information on how to reach us, visit the "contact" page.

Is parking included?

Yes, the parking is free and accessible according to availability.

Can I bring a pet?

Sorry, however we do not accept pets.

When does the payment take place?

Payment is made directly at check-in.

What are the rooms equipped with?

To view the services available in the rooms, visit the "Rooms" section.

Do you also do half board or full board?

No, bed and breakfast only.

What is the difference between the single and the single economy?

The first one comes with a terrace, bigger bed and bigger room overall.

Can I request an invoice?

Certainly.

Is the beach service included?

No, it's not included in the price.

Where can I see the services you offer?

On the "Hotel" page you will find all the information relating to the services offered by the structure.

Can I cancel the reservation?

The reservation can be canceled within 5 days from the arrival date.

Is the structure sanitized and safe?

In compliance with the current directives, our choice for hygiene and cleaning is "Cleaning SRL" (more info by clicking on Cleaning Srl in the footer). You will also find dispensers in every area of the structure.

Is the Junior Park far?

No, it is just a 10-minute walk from the hotel.

How far is the beach?

As well as the Parco Junior, the beach is just 10 minutes away from the hotel.

I have a small child, can I bring the necessary food?

Certainly.

Do you have carpet in the room?

No, the rooms have a tiled floor.

Is there heating by air conditioning when it's cold?

Absolutely.

How far is the center?

The start of the pedestrian zone is only a 15-minute walk away.

Can i rent a bike?

Yes, we offer bike rental service, the first hour is free and then it costs 1 euro per hour.

Can I change the dates I booked?

It is possible to change the booked dates by advance notice (within 5 days from the day of arrival) without charge, but according to the availability of the structure.

How can I pay?

You can pay with cash, debit cards, bancomat.

What time is breakfast?

The buffet breakfast will be held from 07.30 am to 10.00 am.

Can we leave our luggages if we arrive before check-in?

If needed, you can leave your luggages at the reception. We will take care of transporting them to your room pending your arrival.

Is it possible to leave the room later?

If the structure has availability, we offer prolonged use of the room with a small supplement.  

I forgot some personal items, what can I do?

The facility collects and stores forgotten personal items for a period of one year. During this time, you can stop by the facility or send a courier to collect the items. (Shipping is charged to the customer).

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